Returns & Refunds Policy: Our 30-Day Grading Guarantee
Key Takeaways
- 30-Day Returns: Enjoy double the UK legal requirement for total peace of mind.
- No-Quibble Guarantee: If you aren’t 100% happy with your record, we’ll take it back.
- Expert Grading: Every record is professionally cleaned and verified by our Coventry team.
- 48-Hour Processing: We inspect and process your refund within two working days of arrival.
Planet Earth Records | Official Returns, Refunds & Cancellation Policy
Last Updated: Current Policy.
This policy applies to all purchases made via the Planet Earth Records webstore and official sales channels. We comply fully with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
At Planet Earth Records, we want you to be 100% satisfied with your "new" old records. Whether you’ve found a rare pop gem, a classic rock anthem, or a soul rarity, we stand by the quality of our curated vault and our professional Condition Guide. We understand that investing in rare vinyl is an act of trust, which is why our policy is built on total transparency and technical integrity. We offer a comprehensive 30-day return window—exceeding statutory UK requirements—to ensure that the record you receive perfectly matches the grade described in our archive. Shop with total peace of mind, knowing that your collection is protected by the UK’s premier vinyl specialists.
1. Your Statutory Right to Cancel (UK Law)
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receipt for any reason. At Planet Earth Records, we extend this peace of mind to a 30-day return window for all customers.
1.1 Our "No Quibble" Satisfaction Guarantee
While we are specialists in rare grading, we want every "normal buyer" to feel just as confident as a high-stakes collector. If you are unhappy with your record for any reason within your 30-day window, you can return it for a full refund of the purchase price—no quibbles, no hurdles, just straightforward service.
2. Return Eligibility: The Collector’s Standard
To be eligible for a full refund, your item must be returned in the exact condition in which you received it.
- Vinyl Integrity: As specialists in pre-loved vinyl, we grade every record strictly. Returns are accepted if an item does not match the described grade. Records must not have new surface marks, spindle wear, or heat damage acquired after delivery.
- Original Components: All original inner sleeves, lyric inserts, and posters must be included.
- Secure Packaging: Please return items in their original, reinforced record mailers. We cannot issue full refunds for items damaged in transit due to insufficient packaging.
3. Damaged, Defective, or Incorrect Items
If your record arrives damaged, skips, or is the incorrect pressing (please verify the matrix numbers), please Contact Us immediately.
- Verification: Our archivists in Coventry inspect all returns against our original high-resolution listing photos to ensure accuracy.
4. The Refund Process
Once your return is received at our Coventry vault, it will be inspected by our team within 48 hours.
- Notification: We will email you to confirm receipt and the approval status of your refund.
- Payment: Approved refunds are processed immediately to your original payment method (PayPal, credit, or debit card).
- Timing: Credits typically appear within 3–5 working days, depending on your bank’s specific processing times.
5. Return Shipping
For "change of mind" returns, the buyer is responsible for return shipping costs. We strongly recommend using a tracked service (such as Royal Mail Tracked 48), as we cannot be held responsible for items lost in transit before they reach our warehouse.
6. Contact Our Team
Need to initiate a return or verify a pressing? We’re here to help.
- Email: sales@planetearthrecords.co.uk
- Address: Unit 1-3 Highway Point, 239 Torrington Avenue, Coventry, CV4 9AP, UK.
7. Your Rights Under the Consumer Rights Act 2015
If your item is faulty, or not as described, you have a right to a short-term right to reject the goods and receive a full refund within 30 days of purchase. If a fault is discovered after 30 days, we will fulfill our legal obligations to repair, replace, or refund as appropriate. For faulty items, Planet Earth Records will provide a pre-paid return label or reimburse standard return postage costs.
8. International Returns
We welcome returns from our international collectors. Please note that for international returns (outside the UK), original shipping costs and any customs duties/import taxes paid are non-refundable. Please mark your return package clearly as "RETURNED GOODS" to avoid unnecessary customs charges.
9. How to Cancel Your Order
To cancel your order within the 14-day cooling-off period, you may email us at sales@planetearthrecords.co.uk or use the following text:
"To Planet Earth Records: I hereby give notice that I cancel my contract of sale for the following goods: [Item Name], Ordered on: [Date], Received on: [Date], Name: [Your Name], Address: [Your Address].
Company Information:
Planet Earth Records
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Frequently Asked Questions
1. How long do I have to return a record?
We offer a 30-day return window from the date you receive your order. This exceeds the standard 14-day UK statutory requirement to ensure you are completely satisfied with your purchase.
2. What is your "No-Quibble" Guarantee?
It means if you simply change your mind or the record isn't what you expected, you can return it for a full refund of the purchase price, provided it is returned in its original condition.
3. How should I package my return?
To protect rare vinyl, please use the original reinforced mailer we provided. If that isn't available, ensure the record is sandwiched between stiff cardboard to prevent bending or corner dings during transit.
4. Do you cover return shipping costs?
For "change of mind" returns, the buyer is responsible for postage. If a record is found to be faulty or incorrectly described, Planet Earth Records will reimburse your standard return shipping costs.
5. Can I return a record if it skips?
Yes. While we play-test our archive, we understand some vintage pressings can be sensitive. Please verify your tracking force and matrix numbers, then contact us to initiate a "defective item" return.
6. How long does a refund take to reach my bank?
Once our Coventry vault receives and inspects the return (usually within 48 hours), we issue the refund immediately. Depending on your bank, the funds typically appear in 3–5 working days.
Shop with confidence.
Now that you know you’re covered by our 30-Day Grading Guarantee, why not see what’s just landed in the vault?