Privacy Policy | Planet Earth Records

At Planet Earth Records, your privacy is as paramount as the preservation of the vinyl in our vault. We believe that a professional relationship is built on trust, which is why we operate with a commitment to total transparency regarding your personal information. This policy outlines how we handle your data with the technical care it deserves—ensuring that from the moment you browse our archive to the second your records arrive in archival-grade packaging, your digital footprint remains secure. We treat your personal details as a private archive, protected by the highest standards of UK data security and SSL encryption.

The Collector’s Sanctuary: A Zero-Retention Privacy Manifesto

In a world of data-mining, we remain a sanctuary of privacy. We operate a Zero-Retention Policy for sensitive payment credentials; your full card numbers and security codes never touch our internal servers, passing instead through high-level encrypted gateways. We don't track your 'lifestyle' or sell your habits to third parties. We are a shop, not a data broker. When you join our community, you are a name, not a metric, and your collection's privacy is as guarded as our own archive.

1. Introduction & Data Controller

At Planet Earth Records, we are committed to ensuring that your privacy is protected. This policy explains how we use and protect the data you provide while using our website. For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Controller is Planet Earth Records, located in Coventry, UK.

2. Information We Collect

To provide you with a professional experience and process your orders for rare and collectible vinyl, we may collect:

• Identity Data: Name and title.
• Contact Data: Email address, delivery address, and telephone number.
• Transaction Data: Details about payments and the specific records you have purchased.
• Technical Data: IP address, browser type, and location data used for site analytics.

3. How We Use Your Data & Our "No-Selling" Guarantee

We require this information to understand your needs and provide a superior service, specifically for:

• Order Fulfilment: Processing your payment and despatching your vinyl via our tracked mail-order service.
• Customer Support: Responding to your enquiries via our Contact Us page.
• Marketing: If you opt-in, we may send promotional emails about "freshly dug” stock or rare arrivals. You can opt-out at any time.
• Important: Planet Earth Records does not, and will never, sell, distribute, or lease your personal data to third parties.

4. Legal Basis for Processing

We only process your data when we have a legal basis to do so under UK Law:

• Contractual Necessity: To get your records from our vault to your doorstep.
• Consent: When you explicitly sign up for our newsletter.
• Legitimate Interest: To improve our website and protect against fraudulent transactions.

5. Data Security & Expert Retention

We are committed to ensuring your information is secure.

• Payment Security: Our store uses SSL encryption and PCI-compliant gateways (PayPal/Stripe). We do not store or have access to your full credit card numbers or CVV codes.
• Order Records: While we do not store payment credentials, we retain transaction records (items purchased, date, and value) for as long as necessary to fulfil our legal obligations. To comply with UK tax and accounting laws, we typically retain this basic order data for 6 years. After this period, personal data is securely deleted.

6. How We Use Cookies

Cookies help us provide a better website by enabling us to monitor which pages you find useful.

• Traffic Log Cookies: We use these to identify which collections are trending (e.g., our Rock Music or Pop categories).
• Functional Cookies: These allow your shopping basket to remember your items as you browse our inventory.
  You can choose to accept or decline cookies via your browser settings, though this may prevent you from taking full advantage of the site.

7. Your Legal Rights

Under the Data Protection Act 2018, you have the right to:

• Request access to the personal data we hold about you.
• Request the correction or erasure of your data.
• Object to the processing of your data for marketing.
  To exercise these rights, please email us at sales@planetearthrecords.co.uk.

8. Third-Party Links

Our website may contain links to other sites of interest. However, once you leave our site, we do not have control over external privacy practices. We encourage you to read the privacy statement of every website you visit.

9. Contact & Compliance

If you have questions about this policy or our privacy practices, please contact us:

• Trading Name: Planet Earth Records
• Address: Unit 1-3 Highway Point, 239 Torrington Avenue, Coventry, CV4 9AP, UK.
• Email: sales@planetearthrecords.co.uk

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